How to Unblock Your Blocked ExpertOption Account?

Paul Titus
Barry Edwards
Last Updated on May 14, 2025
How to Unblock Your Blocked ExpertOption Account?
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ExpertOption often blocks user accounts during withdrawal requests, leaving traders unable to access their funds or place new trades. While the broker claims that suspensions only happen due to Terms of Service (ToS) violations, ExpertOption is an unregulated offshore broker, so it can block your account at any time and justify it using vague or retroactive policy changes.


Most account suspensions occur right when users try to withdraw their money and since ExpertOption has no financial oversight, you can’t file a complaint or ask regulators to help resolve the issue.


In this article, we’ll explain the real reasons why ExpertOption blocks accounts, which Service Agreement violations trigger bans, and what you can do to recover your account or avoid getting blocked in the first place.

5 Reasons for Blocked ExpertOption Accounts

The common reasons why ExpertOption accounts get blocked are due to violating the Service Agreement and doing suspicious trading activities like money laundering, bot trading, login attempts from unknown devices, and actions that are against company trading and non-trading policies.

1. Incomplete Account and Payment Verifications

ExpertOption may block your account if you fail to complete the mandatory account verification process or provide the necessary documents for payment verification, especially when making large withdrawals.

To avoid this, ensure you provide accurate personal information and complete the verification process in time. This includes verifying your email address and contact number and submitting valid identification documents.

Additionally, verification requirements are based on your chosen payment method, so be prepared to have stricter requirements when you’re using local payment methods, like online banking. Normally, ExpertOption doesn't require verifications on withdrawals if you pick the same payment method used during deposits, but expect additional verifications on withdrawing bigger amounts, to avoid any delays or account restrictions.

2. Third-Party Payments

ExpertOption can block your account if you use a payment method under other people’s names. The main reasons for this rule are to prevent:

  • Identity theft
  • Money laundering
  • Compromise of account security

So don’t withdraw using someone else’s bank accounts, crypto, or e-wallets because ExpertOption might see it as identity theft, money laundering, and compromised account security, then you’ll lose access to your account.

3. Multiple ExpertOption Accounts

ExpertOption does not allow multiple accounts from one client, so they will block your account and hold your money if you open more than one account under your name. Also, don’t use multiple accounts on the same devices even if with different names, ExpertOption still has the right to block the accounts if they are detected on the same IP address, same device, or linked to a payment method tied to your name.

4. Trading from Prohibited Jurisdictions

Using payment methods from prohibited jurisdictions, like US or Canadian bank accounts, can get your ExpertOption account blocked. Generally, ExpertOption allows VPN for trading, but be careful setting your IP address in areas where the platform is not allowed to operate.

Also, note that you are not allowed to use the platform if you are below 18 years old or a citizen from prohibited jurisdictions, especially in the US. If you don’t meet these conditions, ExpertOption can freeze, block, or fully close your account, disabling you from withdrawing your funds.

5. Suspicious Trading Activities

Suspicious trading activities refer to things like bot trading, login attempts from unknown devices, and actions that are against company trading and non-trading policies.

Doing suspicious trading activities on ExpertOption, like money laundering, bot trading, unknown logins, providing false information, taking advantage of system malfunctions, or using other software to gain unfair advantage in trades, can get your account blocked permanently.

Here are some of the most common reasons why ExpertOption blocks accounts due to suspicious activities and how to avoid it.

Unknown Logins and Suspicious Login Attempts

Incorrect login attempts are a common reason for ExpertOption account blocks. To prevent it, avoid typos during logins, and do not attempt more than 3-5 times to prevent getting your account locked out.


To easily access your ExpertOption account in the future, don’t log out of your account and make sure you avoid logging in on unrecognized devices other than your mobile phones or personal computers.

Spamming of Withdrawal Requests

ExpertOption has withdrawal limits depending on your chosen payment method, so don’t request an amount that exceeds the withdrawal limit, and don’t make excessive deposits or withdrawals without executing trades in the platform.

There are times when your requests won’t go through as well, usually due to technical or network errors on the platform or your device. If withdrawal processing errors happen, don’t spam your request. Go to your transaction history first to check if your request has been posted there. If the request status says "pending", that means the request has been acknowledged but might be experiencing minor delays. Only request a new withdrawal if the status says "fail" or the request is not recorded in the payment history.

Unusual Trading Patterns

Avoid taking advantage of system bugs or loopholes in their software as ExpertOption discourages taking advantage of these situations and may block your account without prior notice and hold your money permanently as punishment.

Also, obviously don’t engage in fraudulent activities, money laundering, or any illegal trading activities ExpertOptions like reverse engineering their official software and hacking their database.

Bot Trading and Automated Systems

ExpertOption sees using bots or any automated systems trading as unfair advantage and influence according to the Terms and Conditions. So don’t use third-party software like trading bots that can create an unfair playing field against other traders.

ExpertOption Account Recovery - How to Unblock Your Blocked Account?

Unblocking your account can take more than 30 days since ExpertOption customer service is poor, and replies can take more than a week.

Here are a few tips on how to unblock your ExpertOption account:

1. Read the Error Message

As soon an ExpertOption blocks your account, you usually receive an error message explaining why they have closed your account. If you are provided with instructions, follow it properly to avoid further complications.

If you haven’t received an email or a prompt with instructions and the option to withdraw your remaining funds, contact the ExpertOption customer support at help@eo.support. You might get more detailed instructions from the customer support team, but it may take up to 1 week before you get a response.

2. Review the ExpertOption Service Agreement

ExpertOption can change its Service Agreement without letting you know since no regulatory body monitors it, so check if you’ve processed your deposit/withdrawals according to their current policies and whether you have violated their trading and non-trading terms.

3. Submit an “Account Recovery” Request

If you think the account was closed by mistake, you can email help@eo.support or visit expertoption.com/company/about/ and submit a ticket for account recovery. Then write your message and enter your full name, email address, and mobile number on the account.

When contacting the ExpertOption support team, we suggest you to prepare necessary documents in advance to defend your case, like:

  • Screenshots of your transaction history, payment receipts, or any solid proof that your account was closed by mistake.
  • Any proof of your remaining balance on the closed account (e.g. payment receipts, transaction history, or screenshot of your account statement).
  • Your selfie holding your ID and a piece of paper (with the word “ExpertOption”, current date, and your signature handwritten on it).

Note that recovering closed ExpertOption accounts due to violation of their Service Agreement or fraudulent activities is not guaranteed, so make sure you provide proof that blocking your account is unjustified.

How to Prevent ExpertOption From Blocking Your Account?

To prevent ExpertOption from blocking your account, you can do the following actions:

  • Complete your account verification and KYC, which is required when making your first deposit.
  • Double-check to see if you uploaded false or irrelevant documents to your account.
  • When ExpertOption requests payment verification for your withdrawal request, submit the requirements before the deadline.
  • Use decentralized payment methods, like Bitcoin, as they usually require less strict verification than local banks.
  • Only use payment methods that are registered under your name.
  • Do not spam withdrawal requests if the first attempt is unsuccessful, sometimes the system won’t record it immediately. So, wait for at least a minute first, then check your payment history before trying again.
  • Avoid using domestic banks, especially from prohibited countries, like US or Canadian banks.
  • Avoid bot trading or the use of automated systems.
  • Avoid using IP addresses in prohibited countries like US, Europe or Canada.
  • When possible, do not deposit and trade on large amounts, so you minimize your potential losses in case ExpertOption fails to pay you.

Conclusion

ExpertOption is an unregulated broker with no oversight from any financial authotities, without proper dispute resolution and client protection, so the company may block you for no reason .Although most account blocks happen when traders violate the ExpertOption Service Agreement, you are not safe even if you do everything right because the company can freely change the agreement anytime and potentially scam you.


This is why we strongly advise against trading on ExpertOption and recommend switching to a regulated broker like Olymptrade. Unlike ExpertOption, Olymptrade is regulated by the VFSC and is a certified member of the International Financial Commission, which means you get legal protections, transparent terms, and up to €20,000 compensation in case of disputes. Olymptrade offers the same simple trading interface and fixed time trading (FTT) features, but in a much safer environment.

 Visit OlympTrade

Frequently Asked Questions

How do I know if my ExpertOption account is blocked?

You will know if your ExpertOption is blocked if you receive an error message during logins or when making transactions. ExpertOption may also tell you via email that your account is closed.

Can big profits lead to ExpertOption account block?

No, ExpertOption is not known to block accounts involving big profits, but as you might read on Reddit, Trustpilot, and Play Store reviews, they usually give reasons to hold your money, like withdrawal delays and strict verifications. However, ExpertOption can sometimes block your account during withdrawal requests and justify it with failed payment verification and not meeting its terms and conditions.

How long does it take to unblock your Expertoption account?

It can take more than 30 days to unblock your ExpertOption account, depending on the severity of the blocking reason. However, minor issues, like account locked out for entering incorrect passwords, only last 24 hours.


Meanwhile, blocked accounts due to suspicious activities or breaking company policies can’t be restored.

Do I lose my funds if my ExpertOption account gets suspended?

Yes, you might completely lose your funds if your ExpertOption account gets blocked, but as long as you contact ExpertOption for your remaining balance, you can still get your money back, as long as the reasons are not as severe as fraudulent activities.

table of contents
1)
5 Reasons for Blocked ExpertOption Accounts
2)
ExpertOption Account Recovery - How to Unblock Your Blocked Account?
3)
How to Prevent ExpertOption From Blocking Your Account?
4)
Conclusion
5)
Frequently Asked Questions