How to Unblock Your Blocked Pocket Option Account?

Paul Titus
Barry Edwards
Last Updated on September 2, 2025
Unblock Your Blocked Pocket Option Account
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Pocket Option is an unregulated binary options broker that has blocked multiple accounts without warning, which can be frustrating, as this happens often on large withdrawal requests, and most users can never recover their funds.

Since Pocket Option is not regulated by any financial authority, most account blocks are unjustified, as it can block your account for vaguely violating its Terms of Service (ToS), which the company can change anytime. Many traders report being locked out of their accounts permanently, even after providing full KYC documents.

Although Pocket Option can block accounts intentionally, it can be the user’s fault as well, so in this article, we will cover the most common ToS violations that can get your account blocked and how you can avoid account blocks in the future.

blocked Pocket Option Account

5 Reasons for Blocked Pocket Option Accounts

The common reasons for Pocket Option blocked accounts are incomplete KYC, ToS violations (e.g., third-party payments, multiple accounts), and suspicious trading activities (e.g., money laundering, bot trading). Since no regulatory authority monitors its operations, the broker can freely suspend your account or freeze your funds permanently, even if you think you followed all their rules. 

Here are the 5 most common reasons why Pocket Option accounts get blocked:

1. Incomplete KYC Verifications

Pocket Option will usually ask you to provide the necessary documents for payment verification, especially on large withdrawal requests, and will block your account if you don’t comply and hold your money until you complete it.

To avoid this, ensure you provide accurate personal information and complete the verification process before the deadline, like verifying your email address, and submitting valid identification documents based on their KYC and AML policy. Always prepare payout verification documents for large withdrawals to quicken the process.

2. Third-Party Payments

Pocket Option will block your account if you use third-party payments because it aims to prevent fraud, identity theft, money laundering, tax evasion, and compromise of account security. So, don’t withdraw using someone else’s withdrawal method because Pocket Option might see it as a suspicious activity or a violation of its rules and block your account.

3. Multiple Pocket Option Accounts

Pocket Option forbids multiple accounts, and you will get blocked if you open more than one account under your name. Even if you use different names, Pocket Option can still block your accounts if the system detects them on the same device, IP address, or payment methods.

4. Trading From Prohibited Jurisdictions

Using payment methods from prohibited jurisdictions, like US or UK bank accounts, can get your Pocket Option account blocked. Generally, Pocket Option allows VPN for trading, but be careful setting your IP address in areas where the platform is not allowed to operate.

Also, you are not allowed to use the platform if you are below 18 years old or a citizen from prohibited jurisdiction, like the US, UK, Israel, Japan, or European Economic Area. If you don’t meet these ToS, Pocket Option can freeze, block, or fully close your account.

5. Suspicious Trading Activities

Suspicious trading activities, like unknown login attempts or multiple failed login attempts, can get your account blocked. You might also get blocked permanently if you do the following:

  • Taking advantage of system malfunctions
  • Using other software to gain unfair advantage in trades
  • Bot trading
  • Money laundering
  • Providing false information on KYC verification

Unknown logins and suspicious login attempts

Incorrect login attempts are a common reason for Pocket Option account blocks. To prevent this, avoid typos during logins, and do not attempt more than 3-5 times to avoid account blocks. To easily access your account in the future, check the “Remember me” box on your initial login. Most browsers, like Chrome and Edge, can automatically save your login credentials, so you can always open your account in case you forget your password.

Also, avoid logging in on unrecognized devices other than your mobile phones or personal computers.

Spamming of withdrawal requests

Pocket Option has withdrawal limits depending on your chosen payment method, so don’t request an amount above the withdrawal limit, and don’t make excessive deposits or withdrawals without executing trades on the platform, as the broker might view it as suspicious activity.

If withdrawal processing errors happen, don’t spam your request. Go to your transaction history first and check if your request has been posted there. If the request status says “pending," the request has been acknowledged but might be experiencing minor delays.

Also, check if the funds have been released but were not recorded, because if this happens, contact customer support immediately. Only request a new withdrawal if the status says “fail” or the request is not recorded in the history at all. Never spam your request more than 3-5 times in one session because Pocket Option might freeze your account.

Unusual trading patterns

Avoid trading when you notice that the platform experiences a system bug. Pocket Option discourages taking advantage of the situation and may block your account and hold your money permanently as punishment. Never engage in fraudulent activities, money laundering, or any other illegal trading operations that are against the company's trading policies.

Bot trading and automated systems

Pocket Option provides built-in automated systems, such as AI trading and social trading, but views third-party automated systems trading as suspicious and unfair. So don’t use third-party software to avoid getting blocked, as it creates unfair playing field against other traders.

How to Unblock Your Blocked Pocket Option Account?

Submit a formal recovery request with your IDs to unblock your blocked Pocket Option account, but account recovery is not guaranteed because the customer support has poor dispute resolution. So, it can take 1 week before they respond, up to 30+ days to review your issue, and you might not receive any response at all. 

Unblock Your Pocket Option Account

Follow these steps to unblock your account:

1. Read the Error Message

If you receive an error message explaining why Pocket Option decides to close your account, the broker may send you an email as well. Usually, the error prompt has links to their Public Offer Agreement and customer support. Depending on the reason for blocking, Pocket Option might let you withdraw your remaining funds. If you are provided with instructions, follow them properly to avoid further complications.

If you haven’t received an email or a prompt with instructions and the option to withdraw your funds, contact customer support. You might get more detailed instructions from the customer support team, but it may take up to 1 week before you get a response.

2. Review the Pocket Option Service Agreement

Pocket Option can change its Service Agreement without letting you know, so check if you’ve processed your deposits/withdrawals according to the broker’s policies. Check if you also violated their KYC and AML policy.

Note that Pocket Option is not legal in some countries like India, Canada, USA, UK, Israel, and EEA countries. Pocket Option may have detected that you are a citizen or that you used a VPN located in a prohibited country.

3. Submit an “Account Recovery” Request

If you think the account was closed by mistake, visit https://pocketoption.com/en/contacts and create a support ticket. Prepare the following documents:

  • A high-resolution photo of yourself holding your ID document (the one used for profile verification).
  • A sheet of paper that includes:
    • Your name
    • Your signature (handwritten)
    • The word “Pocket Option”
    • The current date
  • Contact information registered on the account (email address & mobile number).
  • Screenshots of your transaction history, payment receipts, or any solid proof that your account was closed by mistake.
  • Any proof of your remaining balance on the closed account (e.g., payment receipts, transaction history, or screenshot of your account statement).

Note: Restoring closed accounts due to violation of the Service Agreement and fraudulent activities is not guaranteed, so make sure you provide proof that blocking your account is unjustified. But in some cases, like blocked accounts after requesting a withdrawal, the platform still allows you to withdraw your money. Meanwhile, minor cases, like locking your account for entering the password wrong, are only temporary.

How do I Prevent Pocket Option From Blocking My Account?

To prevent Pocket Option from blocking your account, here are 9 ways to avoid Pocket Option account blocks:

  • Complete your KYC and account verification requirements before you make your first deposit, even if Pocket Option doesn’t ask. Double-check to see if you uploaded false or irrelevant documents to your account. 
  • When asked, submit the payment verification requirements before the deadline.
  • Use decentralized payment methods, like cryptocurrencies, whenever possible, since payment verifications are less needed compared to local banks or credit/debit cards.
  • Only use payment methods that are registered under your name.
  • Do not spam withdrawal requests.
  • Avoid using domestic banks from prohibited countries, like US or UK banks.
  • Avoid bot trading or automated systems using third-party apps.
  • Avoid using IP addresses in prohibited locations.
  • When possible, do not deposit and trade large amounts. Use the bonus funds before trading with your real money instead.

Frequently Asked Questions About Pocket Option Account Suspensions

How do I know if my Pocket Option account is blocked?

You will know if your Pocket Option account is blocked if you get an error message during logins or when making transactions. Pocket Option may also notify you via email that your account is closed.

Can big profits lead to a Pocket Option account block?

Yes, Pocket Option has blocked accounts involving big profits, as you might read on forums like Reddit and review sites like Trustpilot and Google Play Store. However, the broker doesn’t necessarily punish you just for gaining big profits. The broker will likely block you when you fail to comply with payment verification on large withdrawals.

How long does it take to unblock a Pocket Option account?

It can take up to 30+ days to unblock your Pocket Option account based on severity of your issue, like entering an incorrect password only takes 1-3 days, but ToS violations can take months. Blocked accounts due to suspicious activities or breaking company policies can’t be restored. So you would have to create a new account with different credentials if you still want to trade with Pocket Option.


You can completely restore your account only when you can prove that the blocking of your account was unjustified or that it happened by mistake. But you would have to be patient because you would need to prepare proper documentation and solid proof. Customer support may also take weeks to respond to your queries.

Do I lose my funds if my Pocket Option account gets suspended?

Yes, it is possible that you might completely lose your funds if your Pocket Option account gets suspended, especially due to fraud. However, you can still request to withdraw your remaining balance by contacting Pocket Option customer support if you didn’t do anything fraudulent.

Conclusion

While most account blocks happen when violating Pocket Option ToS, you are not safe even if you do everything right, because the company can manipulate the terms freely to scam you, and there’s no guaranteed way to recover your account.

Pocket Option lacks regulations, dispute resolution, and client protection, so the company may block you for no reason. Trading on Pocket Option is more dangerous if you have large funds because the broker can hold your money by suspending your account and then justify that suspension with you violated an agreement you’re not aware of.

If you’re blocked, expect to wait several weeks, even months, for a resolution. But if you haven’t deposited yet, stop using Pocket Option, and use a regulated broker like Exness instead, where your funds are protected, your account access is secure, and you have better customer support.

 Visit Exness
table of contents
1)
5 Reasons for Blocked Pocket Option Accounts
2)
How to Unblock Your Blocked Pocket Option Account?
3)
How do I Prevent Pocket Option From Blocking My Account?
4)
Frequently Asked Questions About Pocket Option Account Suspensions
5)
Conclusion