How to Unblock Your Blocked Quotex Account?

Barry Edwards

Last Updated on October 16, 2024

Quotex tends to block user accounts quite often, which is a frustrating experience for traders, as you can’t open new trades or access your funds while your account is suspended. Quotex claims to only block accounts for traders that broke their Terms of Service (ToS), but since Quotex is an unregulated offshore broker, it can change its ToS anytime, without any regulatory control and there is no guarantee that account suspensions are always justified and fair.

As a result, Quotex can close your account at its own discretion and claim that you violated its Terms of Service even though you’re not aware of it. The broker is known for blocking accounts after withdrawal requests, and if it decides to hold your money, you can't ask any regulatory authorities to resolve the dispute.

Although Quotex can block accounts intentionally, it can be the user’s fault as well, so in this article, we will cover the most common Service Agreement violations that can get your account blocked and what you can do to prevent or recover from it.

5 Reasons for Blocked Quotex Accounts

The common reasons why Quotex accounts get blocked are due to violating the Service Agreement and doing suspicious trading activities like money laundering, bot trading, login attempts from unknown devices, and actions that are against company trading and non-trading policies.

The 5 most common reasons why Quotex block trading accounts are:

1. Incomplete Account and Payment Verifications

Quotex may block your account if you fail to complete the mandatory account verification process or provide the necessary documents for payment verification, especially when making large withdrawals.

To avoid this, ensure you provide accurate personal information and complete the verification process in time. This includes verifying your email address and contact number and submitting valid identification documents. Additionally, be prepared to verify your payment method, especially when withdrawing bigger amounts, to avoid any delays or account restrictions.

2. Third-party Payments

Quotex can block your account if you use a payment method under other people’s names. The main reasons for this rule are to prevent:

Identity theft
Money laundering
Compromise of account security

So don’t withdraw using someone else’s bank accounts, crypto, or e-wallets because Quotex might see it as identity theft, money laundering, and compromised account security, then you’ll lose access to your account.

3. Multiple Quotex Accounts

Quotex discourages multiple accounts from one client, so they will block you if you open more than one account under your name. Even if you use different names, Quotex still has the right to block the accounts if they are detected on the same IP address, same device, or linked to a payment method tied to your name.

4. Trading From Prohibited Jurisdictions

Using payment methods from prohibited jurisdictions, like US or Canada bank accounts, can block your Quotex account. Generally, Quotex allows VPN for trading, but be careful setting your IP address in areas where the platform is not allowed to operate. Also, you are not allowed to use the platform if you are below 18 years old or a citizen from prohibited jurisdictions, especially in the US. If you don’t meet these conditions, Quotex can freeze, block, or fully close your account.

5. Suspicious Trading Activities

Suspicious trading activities refer to things like bot trading, login attempts from unknown devices, and actions that are against company trading and non-trading policies.

Doing suspicious trading activities on Quotex, like money laundering, bot trading, unknown logins, providing false information, taking advantage of system malfunctions, or using other softwares to gain unfair advantage in trades, can get your account blocked permanently. Quotex blocks accounts to avoid further damage to the user’s account itself or to the company’s integrity, even if it wasn’t intentional.

Here are some of the most common reasons why Quotex blocks accounts due to suspicious activities and how to avoid it.

Unknown logins and suspicious login attempts

Incorrect login attempts is a common reason for Quotex account blocks. To prevent it, avoid typos during logins, and do not attempt more than 3-5 times to prevent any account blocks. To easily access your account in the future, check the “Remember me” box on your initial login. Most browsers, like Chrome and Edge, can automatically save your login credentials, so you can always open your account in case you forget your password.

Also, avoid logging in on unrecognized devices other than your mobile phones or personal computers.

Spamming of withdrawal requests

Quotex has withdrawal limits depending on your chosen payment method, so don’t request an amount that exceeds the withdrawal limit and don’t make excessive deposits or withdrawals without executing trades in the platform.

There are times when your requests won’t go through as well, which is due to technical or network errors on the platform or on your device.

If withdrawal processing errors happen, don’t spam your request. Go to your transaction history first to check if your request has been posted there. If the request status says pending, that means the request has been acknowledged but might be experiencing minor delays. Only request a new withdrawal if the status says fail or the request is not recorded in the history at all.

But never spam your request more than 3-5 times in one session because Quotex might freeze your account.

Unusual trading patterns

Avoid trading when you notice that the platform experiences a system bug. Quotex discourages taking advantage of the situation and may block your account and hold your money permanently as punishment. Don’t engage in fraudulent activities, money laundering, or any other illegal trading operations that are against the company's trading policies.

Bot trading and automated systems

Quotex sees using bots or any automated systems trading as unfair according to the Service Agreement. So don’t use third-party softwares that can create an unfair playing field against other traders.

How to Unblock Your Blocked Quotex Account?

Unblocking your account can take up to 30 days since Quotex customer service is poor, and replies can take more than a week.

Here are a few tips on how to unblock your Quotex account:

1. Read the Error Message

You usually receive an error message explaining why Quotex decides to close your account, but the broker may send you an email as well. Sometimes, the error prompt has an option where it lets you withdraw your remaining funds. If you are provided with instructions, follow it properly to avoid further complications.

If you haven’t received an email or a prompt with instructions and the option to withdraw your funds, contact customer support. You might get more detailed instructions from the customer support team, but it may take up to 1 week before you get a response.

2. Review the Quotex Service Agreement

Quotex can change its Service Agreement without letting you know, so check if you’ve processed your deposit/withdrawals according to the broker’s policies. Check if you also violated trading and non-trading terms.

Note that the platform is not legal in some countries, like the US, Canada, Hong Kong, Israel, Russia, and EEA countries. Quotex may have detected that you are a citizen or that you used a VPN located in a prohibited country.

3. Submit an “Account Recovery” request

If you think the account was closed by mistake, visit qxbroker.com/en/contacts, and choose “Account Recovery”. Then click on “Open contact form”, enter your email, explain your concern in the message box, and attach the following:

Contact information registered on the account (email address & mobile number).
Your selfie holding your ID and a piece of paper (with the word “Quotex”, current date, and your signature handwritten on it).
Screenshots of your transaction history, payment receipts, or any solid proof that your account was closed by mistake.
Any proof of your remaining balance on the closed account (e.g. payment receipts, transaction history, or screenshot of your account statement).

Once you’ve written your message and attached the necessary files, click on the green “Send request” button.

Note that restoring closed accounts due to violation of the Service Agreement and fraudulent activities is not guaranteed, so make sure you provide proof that blocking your account is unjustified. But in some cases, like blocked accounts after requesting a withdrawal, the platform still allows you to withdraw your money. While minor cases, like locking your account for entering the password wrong, are only temporary.

How do I Prevent Quotex From Blocking My Account?

To prevent Quotex from blocking your account, you can do the following actions:

Complete your account verification and KYC before you make your first deposit.
Double-check to see if you uploaded false or irrelevant documents to your account.
When Quotex requests payment verification for your withdrawal request, submit the requirements before the deadline.
Use decentralized payment methods, like Bitcoin, whenever possible.
Only use payment methods that are registered under your name.
Do not spam withdrawal requests.
Avoid using domestic banks from prohibited countries, like US or Canadian banks.
Avoid bot trading or the use of automated systems.
Avoid using IP addresses in prohibited locations.
When possible, do not deposit and trade on large amounts. Instead, utilize the bonuses you received before trading with your real money. This way, you minimize your potential losses in case Quotex fails to pay you.

Frequently Asked Questions About Quotex Account Suspensions

How do I know if my Quotex account is blocked?

You will know if your Quotex account is blocked if you get an error message during logins or when making transactions. Quotex may also notify you via email that your account is closed.

Can big profits lead to a Quotex account block?

Yes, Quotex has blocked accounts involving big profits as you might read on forums like Reddit and on review sites like Trustpilot and Google Play Store. However, the broker doesn’t necessarily punish you just for gaining big profits. The broker will likely block you only when you fail the payment verification after requesting for a large withdrawal.

How long does it take to unblock a Quotex account?

It can take up to 30 days to unblock your Quotex account, depending on the complexity of the problem. There are even cases where an issue can keep going for more than 1 month. Although minor issues, like being locked out due to entering an incorrect password, will only last you not more than 24 hours.

Meanwhile, blocked accounts due to suspicious activities or breaking company policies can’t be restored. So you would have to create a new account with different credentials if you still want to trade with Quotex. If the violation is not as severe as abusing the platform for fraudulent activities, you can still withdraw the rest of your money even when it’s already been blocked.

You can completely restore your account only when you can prove the blocking of your account was unjustified, or it happened by mistake. But you would have to be patient because you would need to prepare proper documentation and solid proof. Customer support may also take weeks to respond to your queries as well.

Do I lose my funds if my Quotex account gets suspended?

Yes, it is possible that you might completely lose your funds if your Quotex account gets suspended, but as long as you contact Quotex that you have a remaining balance, you can still get the rest of your money back. Although Quotex explicitly says that closed accounts can’t be restored, you usually have the option to withdraw all your balance first, especially if you didn’t do anything fraudulent. If you don’t have the option to withdraw your funds, email Quotex customer support.

Conclusion

Although most account blocks happen when traders violate the Quotex Service Agreement, you are not safe even if you do everything right because the company can freely change the agreement to potentially scam you.

Quotex lacks a regulatory framework, dispute resolution, and client protection, so the company may block you for no reason. Trading on Quotex becomes more dangerous if you have a substantial amount of money because the broker can hold your money by suspending your account and then justify that suspension with you violating an agreement you’re not aware of.

This is why we don’t recommend trading on Quotex, and we recommend you to choose more trustworthy brokers like Exness or Olymp Trade instead.